Shipping policy

Effective July 7, 2026

We ship Earare orders worldwide with tracked service, from processing through delivery. Below is exactly what to expect at every step, plus how customs, taxes, and delivery issues are handled.

1) Shipping Costs

Shipping costs are calculated at checkout based on your order value, contents, and destination. Rates and any Free Standard Shipping thresholds may vary by market and current promotions.

The following options are typically available at checkout:

  • Standard Shipping
  • Free Standard Shipping on qualifying orders (threshold displayed at checkout)
  • Priority Processing add-on (where available)

Exact shipping charges are displayed at checkout before you complete your purchase.

2) Processing & Delivery Timeline

  • Order processing: 1–2 business days from purchase
  • Delivery: 4–9 business days after dispatch
  • Total expected window: 5–11 business days from the day of purchase
  • Tracking confirmation email: within 24-48 hours of dispatch
  • We ship Monday through Friday, excluding weekends and major public holidays. Orders are not shipped the same day they are placed.

3) Destinations

Earare ships to the following countries:

  • North America: United States, Canada
  • Oceania: Australia, New Zealand
  • Asia: Singapore
  • United Kingdom
  • European Union: Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Ireland, Portugal, Sweden, Denmark, Finland, Poland, Czech Republic, Slovakia, Hungary, Greece, Luxembourg, Romania, Slovenia, Croatia, and other EU member states served by our carrier.

If your country does not appear at checkout, we are unable to ship to that destination at this time.

4) International Customs, Duties & Taxes

Customs timelines and duties are set by your local authority. Where VAT is collected at checkout, it will appear in your order total; otherwise, import VAT and any customs duties may be charged on delivery by the carrier and are the customer's responsibility.

  • EU customers: import VAT and duties may apply on delivery for orders where checkout VAT was not collected.
  • UK customers: import VAT and duties may apply on delivery for orders where checkout VAT was not collected.
  • Australia, New Zealand, Canada, Singapore customers: any import duties, taxes, or fees levied by your country's customs authority on delivery are the customer's responsibility.

Customs charges are set by your local authority and are not visible to us in advance. If a shipment is held or delayed by customs, email hello@earare.com and we will trace it with the carrier.

5) Address Accuracy

A correct shipping address ensures on-time delivery, please double-check yours at checkout. Inaccurate addresses may cause 1–3 business days of additional delay, and we cannot guarantee address changes once an order has entered processing.

If a package is returned to us due to an incorrect address or failure to collect:

  • If the package arrives at Earare warehouse unused (original packaging intact, all accessories and Silicone Ear Tips still in hygienic packaging), you may elect reshipment (additional shipping fee applies) or refund per Section 1 of our Refund Policy.
  • If the package shows signs of use or tampering, the contents fall under the Hygiene Policy in our Refund Policy and cannot be refunded; we will dispose of the contents in accordance with applicable health regulations.

6) Tracking

A tracking link is emailed within 48 hours of dispatch. Tracking updates may take up to 7 days to appear in the carrier's system. For tracking issues, contact the carrier directly using the reference in your confirmation email.

7) Lost or Delayed Packages

If your order has not arrived after the estimated delivery window, email hello@earare.com and we will trace it with the carrier and make it right. Weather, labor actions, customs processing, and carrier operational issues can extend the delivery window; when they do, we act as your advocate with the carrier.

8) Returns

Return shipping is the customer's responsibility. Please review our Refund Policy for full return terms before initiating a return.

9) Contact

Questions about your order? We are here to help.

Earare Customer Support
hello@earare.com
Monday–Friday, 10am–6pm PST

Earare, 8729 Broadway, La Mesa, CA 91941, United States

This Shipping Policy is effective as of July 7, 2026, and applies to all orders placed at earare.com from that date forward.